Seller Center Customer Service. Customer Service. On This Page. Submit requests to eBay to review feedback and defects for removal. See your recent policy notifications, including anything that went wrong and what you will need to do to correct an issue. Report buyers who abuse eBay policies. Start using Seller Help Step 1.
Select a Seller Help option. Step 3. Example—Manage your Returns and refunds. Learn More. Customer service tips Expand all Collapse all. Satisfy your buyers by Setting accurate handling times. The handling time you set for each listing is a commitment to buyers to get orders to your shipping carrier on time. You may wish to adjust your handling time during busy seasons or popular promotions. Uploading tracking information. You are required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim.
For your auction listings, offer a Buy It Now price, which requires immediate payment. Was this page helpful? Please answer this question before sending. Page name. Tell us how we can improve this page Submit. And in checking tweets while conducting research, we have witnessed eBay responding to several tweets on the same day they were posted.
Perhaps the easiest way to actually make contact with a person in the eBay customer service department is to use the live chat feature — which, again, is currently available as of this writing. Go to eBay. This will take you to the eBay Customer Service page. Your selection will bring you to a help document on the topic. As you will see in that last step, eBay even offers an estimated wait time for live chat. First of all, you can visit the aforementioned eBay Customer Service page to read an absolute myriad of help articles on virtually any topic you could think of having to do with buying or selling on eBay.
This page contains a search bar where you can enter the exact subject you want to learn more about, as well as a collection of their most popular help articles near the top. Click on any of these to be taken to related resources. You can also scroll through the eBay Community page to read the latest announcements and news from eBay. Our advanced inbox management features enable you to centralize your messages, save time and delight shoppers like never before.
Plus, our customer service pros are available to answer your questions via email , phone and live chat. Take a tour of our features or get started with your no-credit-required, free trial today! Struggling to stay on top of emails, returns and feedback? Check out the Replyco eBay integration to learn how to get total control over your customer communications.
Learn More. Discover your options as a seller and the steps you should take to remove negative feedback on eBay. Plus, find tips for improving future reviews. Your customer service affects everything from profits to employee retention. From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.
If you have a general question about a particular transaction, please contact your buyer or seller before you contact us. Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. For example, if you made a payment for your seller fees but it isn't shown on your account, we might ask you to send us a copy of your bank or card statement.
The fastest and easiest way to send us your documents is to scan all of the documents and email them to us electronically. If we've asked you to send us documents, we should have sent you a link to another Help page where you can upload the documents.
There are different upload links for sending documents to different eBay teams. Click Browse to select the documents you've saved on your computer, then click Open to add them to the list. Choose the type of document s from the drop-down list, and enter a comment in the box on the right. The total file size can't be more than 1 MB. You might need to re-size the document if it was scanned as a picture.
Check your files before sending them to make sure that the scanned documents are complete and legible. You can delete files and re-scan them if necessary. Note: So that we can resolve your issue as quickly as possible, we strongly encourage you to use our Upload feature to send us documents, or to use the Contact us button for all other queries.
If you fax or post documents to us, your request may take significantly longer due to the additional processing time required. Have a question? We can help. Contact us. Get help from other eBay members. Visit the Answer Centre to post a question. Getting help from our community resources.
Skip to main content. Browse help. Finding items. Buying basics. Selling basics. Paying for items. All about Feedback. Getting started on eBay. A-Z index. Things to keep in mind when contacting us. You may be asked to sign in. This helps us find your account information. Contact us Tips Phone We offer phone support for most issues. We may ask you to send us an email if we need to investigate your issue further.
In the eBay app, you can also tap My eBay at the bottom of the screen, then select Help in the menu that appears. Once on this page, you'll see a host of different sections, links, and questions. You can click any of these to open helpful articles that eBay's written on how to solve most basic issues.
Alternatively, under Need help with your recent orders , you can click an item that you've bought or sold recently to see every possible customer service option related to it. If none of these options help, scroll down to the bottom of the page and click Contact us.
You'll be given a list of categories — pick whichever one matches your issue. After you pick a category, it'll suggest some support articles that might match the issue. But if they don't help, click Chat with our automated assistant on the left side of the page. This will open a chat window where you can talk to an AI about your issue, and it'll offer you help articles that match what you tell it.
If you keep telling it that you need more help, however, it might offer you the Contact an agent option. When it does, click this option and give it your phone number. A real eBay customer service agent will take your request and call you, usually within half-an-hour. If you just want to chat with an eBay representative and don't mind waiting some time, check out the Ask eBay Twitter account.
Directly message them with your basic account details name, email, phone number and they might be able to fix your issues. You can also check out the eBay Community forum , where regular users chat and troubleshoot problems they run into. The posters here generally don't work for eBay, but there are thousands of different threads and comments, so there's a good chance that someone else has experienced and solved the same issue as you before. But they do still run a hotline for eBay members who have been victims of fraud.
Find answers to your buying, selling, and account questions, or contact us for more help. Manage Common Selling Issues with Seller Help. Seller Help is a self-service resource that lets you conveniently manage refunds, returns, “Item not received”. Click Help & Contact at the top of most pages. · You may be asked to sign in. · Select the topic that best matches your issue from the menu. · We'll show a quick.