The fees are much lower for some countries. The major advantage to Xoom is price. The service claims to offer lower prices on international money transfers than Western Union and MoneyGram. Xoom makes its money from transaction fees, as well as the foreign exchange fees charged when the money is received in a currency other than U. Xoom also offers a money-back guarantee. If for any reason your money is not received by your recipient, it will refund your transaction in full.
So what about the disadvantages? Some critics complain that Xoom often plays it too safe, resulting in extra hassle for the customer and lengthy processing times. Of course, taking these additional measures and refusing to accept cash as a funding source are good ways to avoid money-laundering schemes and terrorism financing.
Xoom itself was the victim of a massive fraud scheme. In the time since, however, Xoom was acquired by PayPal, improving its security, and it has not encountered any such fraudulent activities since then. For customers looking to send money to friends and family across the globe, Xoom can be an affordable alternative to other international money transfer services. The company also assures customer safety and offers a money-back guarantee. Securities and Exchange Commission. Consumer Affairs.
Personal Finance. Company Profiles. Tech Stocks. Your Money. Your Practice. Popular Courses. Personal Finance Banking. Article Sources. You can even send money to friends and family who live in the United States! Your contacts can pick up cash from over 5, locations like Ria. We regularly make improvements to the app with each release.
Our latest update contains fixes and enhancements to make your sending experience more seamless. Their service used to be good. Not anymore. They have been delaying the delivery of the money. Not sure why but I sent some money to my sister and nephews last Christmas for food and gifts as they live in another poor country and it took 4 days until she was able to get the money.
Needless to say they got after Christmas, but the money was out of my account. Now here I am again. Second time, 24 hours later after I sent, waiting for a transfer that is already out of my account but not on the destination on time again. I gave them a second chance. We're sorry to hear that. Please email us at help xoom. Used Xoom a couple of times successfully. I Had to reset my password and it warned me that if i forced a reset it would have to delete all my saved bank accounts.
Then when i was processing a transfer I entered my bank account and it returned an error stating that this account already existed.. I tried my debit card and received same message. Called customer service and the person very briefly told me that they could.
It delete my accounts in the backend and there was no way for me to try to use them so there is nothing they can do and that the only option was for me to use another account. Normally people just have one checking account.
He pretty much told me that I have to go do business with someone else. Needless to say I created an account with Remitfy and worked perfectly as advertised. Now I need to figure out how to get Xoom to delete my accounts from their systems. This company is profoundly dysfunctional.
Transactional security is high touch - which can be a positive - but because customer service and verification is totally non responsive, completing transactions is impossible. I did so.
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